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That's One Neat Trick! Turning Complainers into Loyal Customers
  By: Meredith Pond
The customer may not always be right, but they are the lifeblood of your business. Even if they're difficult to deal with, remember that if they're happy, your bottom line will be happy, too. Even the ones who complain can be turned around and made into repeat customers.

The Myth of Exceeding Customer Expectations
  By: Paul McCord
The business world is filled with myths, some of which have become guiding principles for many businesses. One of the most nefarious of these myths is currently all the rage: exceeding the customer's expectations.

Three Easy Ways to Keep Customers
  By: Lisa Lake
Here are some strategies that will help you retain your customers and will even get them to purchase more of your company's products and services.

What do Your Clients Need?
  By: C.J. Hayden
Trying to get clients when you're not really sure what they need or want makes you an answer in search of a question. You're going to have to turn your key in an awful lot of locks before you find the one that it fits.

What the Taco Bell Manager Taught Me About Customer Retention
  By: Diane Hughes
Wise business people keep their customers in mind at every turn. Making people feel welcome and appreciated is a sure fire way to increase customer retention.

What's the Secret to Repeat Business?
  By: Diane Hughes
What is the secret to repeat business? Exceptional customer service.

Who Says the Customer is Always Right?
  By: Diane Hughes
We all know the old adage, "The Customer is Always Right." If you are an online business owner or offline for that matter, you are on both sides of the subject almost everyday.


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